Shopify Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a third-party payment provider or merchant account and having to enter the credentials into Shopify. With Shopify Payments you’re automatically set up to accept all major payment methods as soon as you create your Shopify store.

When you use Shopify Payments, you aren’t charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, and Paypal Express, and you aren’t charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Shopify Plus merchants who use Shopify Payments as their primary gateway will have their transaction fees waived for all other payment methods used.

Supported countries for Shopify Payments

Shopify Payments is available only to stores in certain countries.

If you operate a retail store, then refer to the list of retail countries that are supported by Shopify Payments.

Setting up Shopify Payments

You can activate Shopify Payments from the Payments page in the Shopify settings. Before you set up Shopify Payments, review your eligibility and bank account requirements.

The information needed to complete your Shopify Payments account setup depends on the country where your store is based. Refer to the list of requirements for each supported country.

Desktop

1. From your Shopify admin, go to Settings > Payments.
2. Activate Shopify Payments in one of the following ways:
   • If you haven’t set up a credit card payment provider on your account, then click Complete account setup in the Shopify Payments section.
   • If you have a different credit card payment provider enabled, then click Activate Shopify Payments in the Shopify Payments box, and then Activate Shopify Payments in the dialog. This removes any other credit card payment provider from your account.
3. Enter the required details about your store. If you’re eligible, then a Shopify Balance account is created for you. Otherwise, you’re prompted to enter your banking information.
   • Depending on your region or eligiblility for Shopify Balance, you must also activate two-step authentication for your store.
4. Click Save.

Information requirements for Shopify Payments

In response to regulations in different countries, you’re required to provide information about you and your business. The information is collected to help identify merchants using Shopify Payments, including the beneficial owners of a particular corporate entity. The purpose of collecting this information is to comply with regulatory requirements designed to prevent money laundering, terrorist financing, and other financial crimes.

As local rules and regulations evolve, Shopify and its partners might contact you to collect additional information about you and your business. The information that Shopify is required to collect differs from country to country, but typically includes details about the following:

• the individual creating the Shopify Payments account
• the business associated with the Shopify Payments account
• the individuals who ultimately own or control the business, which includes the business owner or a senior executive with legal signing authority for the business

To help the verification process, when providing documents as evidence, ensure that your documentation:

• is clear and and large enough to read
• is correct and valid
• is up-to-date with the most recent date possible
• is complete with all details visible
• is free of any errors or typos
• matches the information provided

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Documents for identity and home address verification

If your identity is unable to be verified using the information that you provided at the time of Shopify Payments sign-up, then you might be requested to provide additional documentation. To verify an individual on a Shopify Payments account, two separate documents might be required:

• a document that serves as proof of identity
• a document that serves as proof of home address

You can’t use the same document to serve as both proof of identity and proof of home address.

When uploading proof of identity documents, ensure the following:

• Documents must be uploaded in full color. Scans, photocopies, and black and white images aren’t accepted.
• Documents must be valid and not expired.
• Documents must be clear and large enough to read.
• Photocopies of identity documents aren’t accepted.
• Complete documents must be uploaded. A complete document contains the following:
  • both the front and back of a driver’s license or identity card as separate images
  • the entire personal information page of a passport
• Documents may be uploaded in .png or .jpg format.

Proof of home address documents require the following:

• Documents must be clear and large enough to read. No information can be redacted or covered.
• Documents must be dated within the past three to six months, depending on the Shopify Payments requirements for your country.
• Documents must be complete. A complete document contains the following:
  • the full page of the document
  • the full name and address of the individual, which are clearly stated and legible
• Documents may be uploaded in .png, .jpg, or .pdf format.

Documents for business verification

If your business can’t be verified using the information that you provided at the time of Shopify Payments sign-up, then additional documentation might be requested. The documents that you provide must include the business name, business address, and company registration number or VAT number.

For business verification, upload your official federal business registration document, if available, which includes your federal tax registration number.

Business documents require the following:

• Documents must be clear and large enough to read.
• Documents must be valid and representative of up-to-date registration.
• Complete documents must be uploaded. A complete document contains the following:
  • the full business name, business address, and either VAT number OR company registration number are clearly stated and legible
  • all pages of a multiple-page document. Upload a PDF containing all the relevant pages
• Documents can be uploaded in .png, .jpg, or .pdf format.

For more information, refer to the full list of accepted document types for each country.

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